Frequently Asked Questions

ShadowGrow is a comprehensive digital commerce platform that allows you to sell files, products, and services online. It provides everything you need to create, manage, and scale your digital business with features like storefronts, file management, payment processing, and analytics.

Getting started is easy! Simply sign up for a free account, choose a plan that fits your needs, and follow our quick setup wizard. You can have your storefront up and running in minutes. Check out our getting started guide in the documentation for detailed instructions.

No coding knowledge is required! ShadowGrow is designed to be user-friendly and intuitive. However, if you're a developer, we offer API access and customization options in our Pro and Enterprise plans that allow you to extend and customize the platform to your needs.

The free plan includes basic features to help you get started: up to 10 products, 1GB storage, basic analytics, and email support. It's perfect for testing the platform or running a small side business.

Yes! You can upgrade or downgrade your plan at any time. When you upgrade, you'll get immediate access to the new features. When you downgrade, the changes take effect at the end of your current billing cycle.

Transaction fees vary by plan. The Starter plan includes a 2% transaction fee, Pro plan has 1%, and Enterprise plans have 0% transaction fees. All plans include access to multiple payment gateways with competitive processing rates.

Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied with ShadowGrow for any reason, contact our support team within 30 days of your purchase for a full refund.

ShadowGrow supports all major payment methods including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, Stripe, and many regional payment methods. We're constantly adding new payment options based on customer demand.

Absolutely! ShadowGrow offers extensive customization options. You can customize colors, fonts, layouts, and add your own branding. Pro and Enterprise plans include access to custom themes and full CSS control for advanced customization.

Security is our top priority. We use bank-level encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We're SOC 2 Type II certified and comply with GDPR, PCI DSS, and other major security standards. Regular security audits ensure your data stays safe.

Yes! All plans include basic analytics showing sales, traffic, and customer insights. Pro and Enterprise plans include advanced analytics with custom reports, conversion tracking, customer segmentation, and API access for data export.

Support varies by plan. Starter plans include email support with a 48-hour response time. Pro plans get priority email support with a 24-hour response time. Enterprise plans include 24/7 priority support via email, chat, and phone, plus a dedicated account manager.

Yes! We have comprehensive documentation, video tutorials, and a knowledge base covering everything from getting started to advanced features. All documentation is regularly updated and available 24/7. Check out our Docs section for more information.

We guarantee 99.9% uptime for all plans. Our infrastructure is built on enterprise-grade servers with automatic failover and redundancy. Enterprise plans include an SLA with uptime guarantees and compensation for any downtime.

Yes! ShadowGrow offers integrations with popular tools like Zapier, Mailchimp, Google Analytics, and many more. Pro and Enterprise plans include API access for custom integrations. Check our integrations page for the full list of supported services.

API access is available in Pro and Enterprise plans. Our RESTful API allows you to integrate ShadowGrow with your existing systems, automate workflows, and build custom applications. Full API documentation is available in our developer portal.