User Management
Complete guide to managing users, roles, permissions, and user accounts.
Frequently Asked Questions
How do I view all users in the admin panel?
Navigate to "Users" from the admin sidebar to view all registered users, user details (name, email, registration date), account status (active, suspended, banned), and user activity and statistics. Use search and filter options to search by name, email, or username, filter by account status, registration date, or user role/package.
How do I edit a user's information in the admin panel?
Open user details page, click "Edit" button, update user information (name, email, phone, etc.), and save changes. You can view complete profile information, order history, download history, transaction history, active packages and subscriptions, and wallet balance and transactions from the user details page.
How do I change a user's account status in the admin panel?
You can change user account status by activating (enable a suspended account), suspending (temporarily disable user access), banning (permanently disable user account), or deleting (remove user account - use with caution). Access these options from the user details page.
How do I manage roles and permissions in the admin panel?
Navigate to "Roles" (Super Admin only) to view all user roles (Admin, Editor, Customer, etc.), create new custom roles, edit existing roles, assign permissions to roles, and delete unused roles. Permissions control what users can do: view permissions (read-only access), create permissions (add new items), edit permissions (modify existing items), delete permissions (remove items), and manage permissions (full control).
How do I communicate with users from the admin panel?
From user details page, you can send custom emails to users, use email templates, send notifications about account changes, and send promotional messages. Access user chat from user details page → "Chat" tab or navigate to "Chat" from sidebar to communicate directly with users and view chat history.
Viewing Users
Accessing User List
Navigate to "Users" from the admin sidebar to view:
- All registered users
- User details (name, email, registration date)
- Account status (active, suspended, banned)
- User activity and statistics
Search and Filters
Use search and filter options to:
- Search by name, email, or username
- Filter by account status
- Filter by registration date
- Filter by user role or package
Managing User Accounts
View User Details
Click on any user to view:
- Complete profile information
- Order history
- Download history
- Transaction history
- Active packages and subscriptions
- Wallet balance and transactions
Edit User Information
- Open user details page
- Click "Edit" button
- Update user information (name, email, phone, etc.)
- Save changes
Account Status Management
You can change user account status:
- Activate: Enable a suspended account
- Suspend: Temporarily disable user access
- Ban: Permanently disable user account
- Delete: Remove user account (use with caution)
Roles & Permissions
Managing Roles
Navigate to "Roles" (Super Admin only) to:
- View all user roles (Admin, Editor, Customer, etc.)
- Create new custom roles
- Edit existing roles
- Assign permissions to roles
- Delete unused roles
Assigning Roles to Users
- Open user details page
- Go to "Role" section
- Select role from dropdown
- Save changes
Permission Management
Permissions control what users can do:
- View permissions (read-only access)
- Create permissions (add new items)
- Edit permissions (modify existing items)
- Delete permissions (remove items)
- Manage permissions (full control)
User Communication
Sending Emails
From user details page, you can:
- Send custom emails to users
- Use email templates
- Send notifications about account changes
- Send promotional messages
User Chat
Access user chat from:
- User details page → "Chat" tab
- Or navigate to "Chat" from sidebar
- Communicate directly with users
- View chat history
Admin Management
Managing Admins (Super Admin Only)
Navigate to "Admins" to:
- View all admin accounts
- Create new admin accounts
- Edit admin information and permissions
- Deactivate or remove admin accounts
- Assign admin roles and permissions