Orders & Purchases
Complete guide to placing orders, managing purchases, and tracking your transactions.
Frequently Asked Questions
How do I place an order?
Add items to your cart by clicking "Add to Cart", review items in your cart, apply coupon codes if available, proceed to checkout, select shipping address (for physical products), choose payment method, and complete payment through your preferred gateway.
What payment methods are available?
The platform supports wallet payment (using your prepaid balance), credit/debit cards (via Razorpay, Stripe, or other integrated gateways), PayPal, and offline payment methods (bank transfers or manual payments).
How do I apply a coupon code when ordering?
Enter the coupon code in the cart page, click "Apply" to see the discount, and verify the discounted total before proceeding to checkout.
How do I track my order?
Go to Account → Orders to see all your orders. Click on any order to view details, tracking information, and status updates. For physical products, you'll receive tracking information once the order is shipped.
What is the difference between digital files and physical product orders?
Digital file orders are processed instantly after payment confirmation and files are immediately available for download. Physical product orders require shipping, and you'll receive tracking information once shipped. Digital files are accessed from Account → Downloads, while physical products are tracked from Account → Orders.
How do I download an invoice for my order?
Access and download invoices for all completed orders from the order details page. Go to Account → Orders, click on the order, and you'll find the invoice download option.
Placing an Order
Step 1: Add Items to Cart
- Browse files, products, or services
- Click "Add to Cart" on desired items
- Review items in your cart (click cart icon in header)
- Adjust quantities or remove items as needed
Step 2: Apply Coupon Codes
If you have a discount coupon:
- Enter the coupon code in the cart
- Click "Apply" to see the discount
- Verify the discounted total before checkout
Step 3: Proceed to Checkout
- Click "Checkout" or "Proceed to Payment"
- Review your order summary
- Select shipping address (for physical products)
- Choose payment method
Payment Methods
Wallet Payment
Use your wallet balance to pay for orders. Top up your wallet first if needed.
Credit/Debit Card
Pay securely using Razorpay, Stripe, or other integrated payment gateways.
PayPal
Use your PayPal account for quick and secure payments.
Offline Payment
For bank transfers or manual payments, select offline payment and follow instructions.
Order Types
Digital Files
Orders for digital files are processed instantly:
- After payment confirmation, files are immediately available
- Access files from "Account → Downloads"
- Download links are valid for the duration specified
- Some files may require an active download package
Physical Products
Physical product orders require shipping:
- Orders are processed after payment confirmation
- You'll receive tracking information once shipped
- Track shipments from "Account → Orders"
- Delivery time depends on your location
Download Packages
Subscription packages for unlimited downloads:
- Activate immediately after purchase
- Provides access to premium files
- Valid for the subscription period
- Manage from "Account → Packages"
Managing Orders
View Order History
Go to "Account → Orders" to see all your past and current orders.
Track Orders
Click on any order to view details, tracking information, and status updates.
Download Invoices
Access and download invoices for all completed orders from the order details page.
Cancel Orders
Cancel pending orders before they are processed. Contact support for assistance.